"VideoPeel is great, it gives our customers peace of mind, they can upload a video of their concerns, and we can show them how to fix their teeth and grow their confidence."
Yahaira A.
Byte
Start collecting videos & photos from your customers to improve customer support.
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"VideoPeel is great, it gives our customers peace of mind, they can upload a video of their concerns, and we can show them how to fix their teeth and grow their confidence."
Build video surveys that are customized to your brand and needs. Include your logo, campaign image, or video message. Then, add one or more questions that require video responses. You can also request images, files and text based responses as needed. Now, every department in your company can start collecting videos and photos as part of their customer support flows.
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VideoPeel automates permission handling for each submission. You can customize your privacy policy and terms and conditions and you can even require a signature to meet industry requirements.
Save time by utilizing one of our 40+ campaign templates. We have templates for Customer Support Videos, Virtual Consultation, Refund Request, Product Registrations, Virtual Assessments, Returns, Assessments, etc..
Easily share your Video Survey link with your own customers at anytime through any channel (chat, email, etc.). You can create video survey campains for each of your reps to easily track, manage, and report on video surveys.
Our tech ensures that videos are collected from any device anywhere in the world. Users don't need to download an app or sign-up to anything. Plus, our platform will automatically transcribe your videos to get you the insights you need for each campaign.
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Customize the experience your customers have after they submit their video. Lead them to your desired next steps or simply include a thank you gift such as a discount code or another reward.
Easily assign tags to each video so you can best organize you video library. You can filter submissions by campaigns, tags, search or content type. And you can quickly download one or more of your videos in builk or in .csv format.
Give access to your teams and your partners. Set access rights by campaign and easily remove access from any user.
Customize your video share page including your logo, messaging, title, automated transcription or description, and call to action.
Present your videos with style. Utilize our video publishing features which include embeddable video carousels, lists, wall of love or by creating a customizable video library. If you need more robust video editing, we offer video editing services on an as needed or unlimited basis.
Automate video submissions into your workflow of choice like your CRM, People & Application Tracking System, or your communication and social channels. With our integration with Zapier, you can connect VideoPeel to thousands of your favorite aps.
Work with our AI Services team to design and execute your video-based research campaign and summarize your insights. We help brands execute customer segmentations, concept testing, pricing research, brand research, product testing, ad testing, etc.
