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Have Questions?

Frequently Asked Questions

How quickly can I get started?

Our clients can setup their campaigns and get started within minutes. We recommend that you test different campaigns to have the highest probability of success. If you request us to recruit people for you, we begin recruiting right away and you should have several candidates applying to participate in your campaign within a few days.

What happens if my videos expire?

If you’re on our free plan, your videos expire after 7 days. At that point they will be archived, but they can be released from archive status when you upgrade to Pro.

Will I own the videos I collect?

Yes, our default privacy policy and terms & conditions grant you a license to each video submission. And you can customize these terms as you require in the pro and enterprise plans.

How easy is it for consumers to submit videos?

Our technology makes it very easy for someone to follow your instructions, create a video with their own smartphone, and then submit it to you. We take care of the challenges with large files, transcoding, multi-devices, multiple video formats, etc.

What type of people can you recruit for me?

Simply specify who your ideal candidate would be to create your video review or to test your product. This could be defined as your customer, or as an influencer/tester by demographics, psychographics, interests, behaviors, influence (# of followers), etc…

Does your plugin work with Shopify and Magento?

Yes, our plugin can be installed in any website, including Shopify, Magento, WordPress, etc…

Can I upgrade my plan later on?

Absolutely. You can upgrade to our Pro or Enterprise Plan anytime through our billing page.

What happens to my videos if I cancel my account?

If you want to cancel, we recommend that you download your videos before canceling the service. But your videos will still remain in your cancelled account and will be there if you re-subscribe to our service within 3 months.

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